Refund & Return Policy
Last updated: August 2026
1. Marketplace Physical & Digital Goods
Buyers can request a full replacement or refund within 7 days of delivery if products arrive damaged, mismatched, or non-functional. Digital assets are eligible for replacement if download files are corrupt.
2. Consultations & Advisory Sessions
All general guidance and youth career counseling sessions are 100% free with zero mandatory consultation fees.
3. Processing & Settlement Timeline
Approved refunds are credited back to the original payment method (bKash, Nagad, Card, or Bank Transfer) within 3 to 7 business days.
4. 5-Step Dispute & Complaint Resolution Protocol
Every dispute, warranty claim, or refund request follows our structured 5-step resolution workflow to guarantee impartial and swift closure:
Submitted via portal with invoice or order ID.
Initial case evaluation and merchant notice.
Hardware tested at Mohammadpur Lab.
Replacement unit dispatched or refund authorized.
Funds credited within 3-7 business days.